TPN receptionist no time for clients/queries

Called TPNs \Helpdesk\" to find out how their system works and query a late payment mark on my name. I've never interacted with TPN before and do not know how the system works. I was trying to find out about payments and what constitutes late and also wanted to ask a couple extra questions and the receptionist cut me off and said she had other calls to take...<br> <br> This is unacceptable for a so called helpline. She had absolutely no interest in answering my questions. I understand now that I have to take it up with my landlord but the questions I had were pertaining to the TPN system.<br> <br> If you are not willing to actually talk to a customer and find out what info they need then don't bother taking calls!!!<br> <br> Poor poor service!!!"