Terrible service and threats

TPN gives terrible service. I signed up for their paid service and had been paying for a year when I needed their assistance with a non paying tenant, however all my emails went unanswered. I called and was promised that someone would assist me via email and my user account. After several further requests went unanswered I cancelled my subscription. They deducted money from my account (via debit) after I had telephonically agreed with them that no more deductions would be made from my account. When another debit order went off I reversed the debit, I was then mailed by Chantel Wilson and threatened with legal action unless I paid the money again. Again no reason was given why they did not assist me ourely that I had to pay. This company is only in it to make money and does. It provide the service they promise.