TP-LINK HELL

We had the TP-Link router installed about 6months ago if not less, this month, NOVEMBER 2022 the router stopped working (I think it was about 3 days into the month that it stopped working) and we had already paid for the month. We have DAILY called the customer service to get help but it two days before month end and we still don't have a replacement router. After three weeks of constantly calling daily and being told technicians are on the way, we were told our address doesn't appear on the map (yet there were no address issues when they came to install!) and that we needed to go to a Telkom Mobile branch to get that sorted. When we went there we were told there was nothing they can do! How? When we have paid? We finally got them the street address and we were promised a technician on two days(after we asked to be refunded and that they cancel the contract so we can get a bew service provider). It's been four days of more lies from TP-Link. We run a business that needs WiFi, we use the WiFi for TV in the house, our tenants pay a fee for the WiFi access and now we are at loggerheads with them because this month they paid for zero wifi service because of TP-Link. I have never seen such poor service! I am hurt, disappointed and filled with regret now! If I had to advice someone on TP-Link I would really tell them to stay away!