TP Link Brand Ambassador

Hi,

I have been a loyal TP link customer for probably more than 10 years, firstly because of the quality and the secondly the service. Unfortunately as of last night, quality and service seem to be tied at first place, let me explain why.

I would like to think i am technically savvy, but there are certain things i need help with, like when i moved to fibre about a year ago, and a gentlemen by the name of Edward helped me set it up, but at the same time i had 2 routers, and spoke to me after 17h00, yes can you believe it, after 17h00, to help me thru the process of setting both router up, and creating a seamless ap connection.

Fast forward to last night, this is where things changed. Not only did we whats app each other after hours, at 20h30, he called me to assist again, for 45 mins i may ad, to set up my network again, still with fibre but now with an ISP router (which i apparently must have) and helped with the AP points again.

Now what's the complaint? The complaint is this morning i called to get hold of an executive to tell them how awesome Edward was, but guess who answered your phone, EDWARD, does this guy not stop?! if at any point a consumer can recomend a person for a global service award or the chairman's award, this would be that email. In my view Edward not only exhibited the brand qualities i have come to expect from TP link, but the dedication and commitment to servicing the customer, that is worlds ahead of all local firms, and some international ones as well.

So if the 'complaint' can make it to an executive to recognize that Edward should surely be higher up the food chain, as you brand ambassador, it would be greatly.

here's to the next 10 years, and me selling your brand, and Edward, as the best choice,...ever

from South Africa