They dont list their warranties correctly and dont honour their warranty claims on their website.

I'm having an issue with a warranty claim with a load balancer. I purchased this load balancer under the preconception that it came with a 5 year warranty, but when going to claim the warranty, I was advised it was only 2 years.

On their website under the South African link, it says the warranties, but in small at the top it says for US only. So I do not understand why they would display US warranties under the South African Link. Link to their website: https://www.tp-link.com/za/support/rma/

When contacting support to find out what the warranties are and if they can correct the website errors as its misleading, I was given the responses: "im so sorry , but about the warranty you must refer only to the Place that you Purchased your device from"

and when asking why they don't have a standard warranty, I was given the response: "Unforunately we Dont have have standared warranty for all the devices"

This is not a good response and I cannot believe they don't have a standard manufacturers warranty for the devices. This is very misleading and forces me to look elsewhere for devices I can actually get a warranty that is displayed correctly.

Oh and their latest products they are releasing are terrible and keep going faulty (even within warranty)