0 customer servcie

Mailed '***' on the 22 October, 2020 15:30 and got a reply on the 22 October, 2020 18:39 stating: Thank you for contacting the TP-Link Support Team. Your case has been recorded in our email system, and our engineer will contact you within one working day. NEVER go a reply or call back. on the 27 October, 2020 10:35 I mailed '***' and to this day have not got a reply or call back or even a automated reply.