Toyzone refund

Very disappointed in the store manager Thelma Subiya of Toyzone Nelspruit. In August 2019 I had purchased an item for my son. The next day I wanted to return it, it wasnt opened and I had the receipt. They told me their return policy is that only a gift card can be given, no cash refund. Although it was not indicated at the till counter or told me beforehand, I did agree with the gift card (R573). A few weeks later, I wanted to purchase a birthday gift voucher values R250 for my other son. I decided to use my gift card, as there was more than R250 on. The store manager said it was not possible. I need to buy it cash and not with my giftcard (is the money on the giftcard not also see as 'cash'?!). I

Asked for the telephone number of head office, which she gave me, but it just kept ringing when I phoned.... After some thinking, I decided to buy a toy worth R250 and then exchange/return it for a gift card. Thelma refused and said it will bring her into trouble. She even said I can arrange with another customer to have them use my giftcard for their purchase and give me R250 to buy a new giftcard. Really?! She told me I had to at least wait 20 minutes before returning the item. So I waited inside the store for 20minutes, really ridiculous. I felt they were wasting my time. This is definitely the last time ever I am spending money in this store (besides the money still left on the giftcard...) and I think community members should be informed of the policies in the store! May be a suggestion to put your return policy in big letters on the wall behind the till. This is really the first shop I come across with such a harsh refund/return policy.