Complaint not handled

<p>I sent them a private facebook message about a faulty toy that i wanted to return to their sandton branch, the staff was unwilling to assist as I didnt have a slip (it was a Christmas gift) and because it was bought at their Cresta branch. Im a mom who often deals with toy stores and NONE if their competitors have ever been this unaccommodating. I was promised on 9 January that an area manager will get in touch to resolve this. And Im still waiting. The worst manner to deal with a complaint, to make yet another false promise and then not deliver. Terribe customer service from the brand. </p>