YOU ARE BIG DISSAPOINTMENT TOYS R US!

I cannot complain about the service.... there is NO service. The basics of good customer service is feedback and communication. You dont even answer your customer service phone number. :( I ordered an item on Black Friday, received confirmation that it has been received, paid via instant eft. No communication after that, the call center is non-existant. Tried to phone several times without any success. What is happening Toys R Us? If you cannot deliver the items that was ordered, please just refund me my money.