1 reviews | Active since Jun 2016
Wrong pricing on packed shelves AGAIN!!!
<p>Long story short, i took my 3 items to the till point. Total rang up seemed high. After asking the cashier to please quote prices on these 3 items i realised the one item was priced incorectly on their shelf. When i took the cashier to show her where the item was, she indeed confirmed that the items price was incorrect as well as the same item right next door to it, only the pink version (i was going to purchase the blue leap pad). Exactly the same item with TWO incorrect prices and barcodes. The cashier was extremely helpful and friendly. The manageress, Vanessa, however was not helpful in the least. I waited atleast 10 minutes for her at the front of the store, so she could rectify this issue, only for her to walk up to me and tell me the correct price and shove a little sign under my nose that states that we as customers must make sure that barcodes and items purchased match. She then goes on to tell me that one of these signs was right where i had taken the leap pad from. WRONG!!! It was no where to be seen. Secondly, how can we as customers, in a busy mall, with a toddler and a baby, now make sure everyone is doing their job and have to now check that their pricing is correct for them? I am SO cross. I have supported this store since i became a mom almost 4 years ago. They will NEVER see me in their shop again and i will tell everyone i know to do the same. I am so sick of ****py service. </p>
Hello NicoleThomas,
Thank you so much for reaching out.
We do appreciate that you have taken the time to compliment the cashier on duty at the time of the incident. Kindly note that with regards to the pricing we will have to escalate this onto the Area manager so that she is in a position of investigating this further.
Warm Regards,
The Toys R Us Team
Hello NicoleThomas,
Thank you so much for reaching out.
We do appreciate that you have taken the time to compliment the cashier on duty at the time of the incident. Kindly note that with regards to the pricing we will have to escalate this onto the Area manager so that she is in a position of investigating this further.
Warm Regards,
The Toys R Us Team
