1 reviews | Active since May 2017
Worst Service Twice!
<p>Just a few weeks later and nothing done about our bad experience with online shopping, but now I have had it! I am half way through my pregnancy, standing for nearly an hour waiting for a Lay-buy because your system at Canal Walk is offline. The teller Thandokazi totally ignores my husband when he said this is unacceptable. We were moved to 3 tills then back again. I'm the only pregnant person yet other customers come after us and get sent to a till that is working! Yet another horrible experience with your store and all we get is "We apologize and have taken this up with management". <br />Is your management ghosts???
Hello Ally,
Thank you for reaching out to us.
We must apologize for this experience thus far, kindly be advised that we will escalate your complaint so that the area manager can urgently investigate and revert to you.
Warm Regards,
The Toys R Us Team.
Hello Ally,
Thank you for reaching out to us.
We must apologize for this experience thus far, kindly be advised that we will escalate your complaint so that the area manager can urgently investigate and revert to you.
Warm Regards,
The Toys R Us Team.
More than a month later! Your company really doesn't care about how customers are treated unfairly. What a disappointment you are. I can't believe it's taking you this long just because I asked that you call after 5:30pm. Most unprofessional kids store I've come across.
More than a month later! Your company really doesn't care about how customers are treated unfairly. What a disappointment you are. I can't believe it's taking you this long just because I asked that you call after 5:30pm. Most unprofessional kids store I've come across.
Hello Ally,
Thank you for your response.
Kindly be advised that, the managers of the Toys R Us Canal Walk store tried calling you yesterday at 5:30pm and again at 7:38pm.
Do let us know when is the most convenient time for you to take their calls.
Warm Regards,
The Toys R Us Team.
Hello Ally,
Thank you for your response.
Kindly be advised that, the managers of the Toys R Us Canal Walk store tried calling you yesterday at 5:30pm and again at 7:38pm.
Do let us know when is the most convenient time for you to take their calls.
Warm Regards,
The Toys R Us Team.