1 reviews | Active since Sept 2016
Worst service. No customer service
<p>With the excitement of a little one on the way we went to Toys r us Canal Walk and spend almost R8000. We bought an electric cradle chair, a Bounce pram with car seat, car seat base ect. This was in Oct 2016 cause we want everything ready for the new baby due. March 2017 our baby was born and we started using the newly bought baby equipment. On the 30th of July 2017 we struggled to release the car seat from the pram as well as the car seat base after investigating we found the car seat broke. There is a small piece of plastic that moves a clip to release the seat tyat broke in 2. So poorly made. We went back to Toys r Us Canal Walk to get this resolved as we only been using it for 4months and I'm sure it's made to last/work longer than that. The manager tells us we have to leave the product and they will send it away and we need to pay for the repairs as it is out of the warranty, the warranty is only for 6months. I asked the manager how long it will take and what's the customer (me) suppose to do in the meantime and his response was +-2 weeks and he don't know. So basically it's the customers problem and I must struggle in the meantime. This is a safety product for my baby I can't drive without a car seat. How can the warranty by from date of purchase??? So they want to say indirectly the customer must go the day before birth to the shop and buy all they need because of the warranty policy. Ridiculous!!!!!! And then no customer service once they have your money they don't care. </p>
Hello LeeWhite ,
Thank you for contacting us.
We must apologize for any inconvenience , Please be advised that we will be escalating your complaint onto the area manager whom will investigate and advise henceforth.
Warm Regards,
The Toys R Us Team.
Hello LeeWhite ,
Thank you for contacting us.
We must apologize for any inconvenience , Please be advised that we will be escalating your complaint onto the area manager whom will investigate and advise henceforth.
Warm Regards,
The Toys R Us Team.
Hello LeeWhite ,
Upon escalating your complaint the below feedback was provided.
The item holds a six month warranty after the date of purchase provided that you have your proof of purchase. Should the item no longer fall under the specified warranty period , the customer will be liable for the cost incurred. Do note that our manager of the store also tried to assist you by suggesting to have the in house repair assistant to asses the item however they were not successful in their attempts.
We do apologize for any inconvenience caused during this time but this is company policy of which the store as to follow and abide by.
Warm Regards,
The Toys R Us Team
Hello LeeWhite ,
Upon escalating your complaint the below feedback was provided.
The item holds a six month warranty after the date of purchase provided that you have your proof of purchase. Should the item no longer fall under the specified warranty period , the customer will be liable for the cost incurred. Do note that our manager of the store also tried to assist you by suggesting to have the in house repair assistant to asses the item however they were not successful in their attempts.
We do apologize for any inconvenience caused during this time but this is company policy of which the store as to follow and abide by.
Warm Regards,
The Toys R Us Team
Hello LeeWhite ,
Upon escalating your complaint the below feedback was provided.
The item holds a six month warranty after the date of purchase provided that you have your proof of purchase. Should the item no longer fall under the specified warranty period , the customer will be liable for the cost incurred. Do note that our manager of the store also tried to assist you by suggesting to have the in house repair assistant to asses the item however they were not successful in their attempts.
We do apologize for any inconvenience caused during this time but this is company policy of which the store as to follow and abide by.
Warm Regards,
The Toys R Us Team
Hello LeeWhite ,
Upon escalating your complaint the below feedback was provided.
The item holds a six month warranty after the date of purchase provided that you have your proof of purchase. Should the item no longer fall under the specified warranty period , the customer will be liable for the cost incurred. Do note that our manager of the store also tried to assist you by suggesting to have the in house repair assistant to asses the item however they were not successful in their attempts.
We do apologize for any inconvenience caused during this time but this is company policy of which the store as to follow and abide by.
Warm Regards,
The Toys R Us Team