Worst Service ever!

<p>I'm writing this outside a shut Tokai Toysrus. This is following a series of pathetic servicing encounters.</p> <p>i first called the "customer service" line looking for the Cranium board game. They advised me they were out of online stock and gave me two stores that had stock. One of them being Canal Walk, the lady advised my they had 7 remaining, 7.</p> <p>i called them and after holding for a good 20 minutes I was told they didn't have any stock.</p> <p>After a series of questions she offered to check again and would get back to me. That didn't happen so I called again.</p> <p>i then asked which branch had, Tokai was the one with 14. I asked she confirm with them availability to avoid the same situation.</p> <p>she confirmed they had stock and wait for it after I asked if they close at 20:00 she advised between 7 & 8.</p> <p>Well its before 7 and not a soul on the premises. This is after driving all the way from Brackenfell, which is a good 50km away.</p> <p>Seriously guys, how do you consider yourselves as part of a servicing industry?</p> <p>this is all after the price was advertised as R149.10 and being told it is now R399.</p> <p>this after confirming with the online team that the store price and online price was the same for this item.</p> <p>after a good day wasted with back and forth with you guys, I still don't have my Cranium.</p> <p>please contact me urgently as there are so many things I'm still frustrated about with this whole experience.</p>