1 reviews | Active since Mar 2009
worst service
I thought I have experienced the worst service from the city of Johannesburg customer care but the service I received from toys R us in 4ways was the shocking, for a moment I thought that I was in candid camera or MTV boiling point show. The cashier looked tired and bored as a result she made an error I was supposed to pay R130.41 but ended up paying R190.21 because of her negligence and boredom I was inconvenience. I was assisted by someone who doesn't want to do her job it was like she was doing me a favour. she told me that amount of R59.80 will be reversed in 48 hours this is not acceptable you should train your staff on soft skills and teach them to appreciate customers. i want someone to give me a call & sort out this matter urgently.
Many thanks for bringing this to our attention.
I sincerely do apologize for your recent encounter at the toys r us in Four ways crossing.
kindly note that this type of behaviour will certainly not be tolerated and we will surely investigate the nature of this error and revert with feedback urgently.
Warm Regard.
The Toys R Us Team
Many thanks for bringing this to our attention.
I sincerely do apologize for your recent encounter at the toys r us in Four ways crossing.
kindly note that this type of behaviour will certainly not be tolerated and we will surely investigate the nature of this error and revert with feedback urgently.
Warm Regard.
The Toys R Us Team