1 reviews | Active since Oct 2015
Worst service
I went to toys r us at tokia and saw this nice bike for my son. When looking for a price I saw it said R149 on the label. When asking a assistant about the product as it was in a box and I wanted to see inside the box or a sample I was told they cant open it and don't have a sample. I asked him for another bike with more surport as my child is only 1. When he showed me the other one it was R1300 and I said then how could the other one be R149. I was then told it was R170 not R149. When I showed him the lable he said the label dont belong there. I told him about the CPA policy and he asked how does he know I did not put that lable there. This made me upset as he now accusses me of being *****. I asked for the manager. The manager just looked at me and walked into the stock room. I then told them its ok I'll take the bike for R170 but they should build it for me as I need to see it before I buy it. I was again told they cant. I again asked for the manager. I waited in the store for more than 20min then just decide to leave when I saw I wasnt going to be helped. This is the worst service I ever got. And I bought a few things by them. Expensive things like a farrari carry cot. Car seat
Many thanks for brining this to our attention.
I sincerely do apologize for the recent encounter that took place at Toys r us Tokai.
kindly note that this type of customer service and Behavior will not be tolerated with the company.
with regard to the Pricing of the item I will have to get the Area manager to look into this and investigate this matter and once he addressed the store and has feedback he will surely revert Asap.
Warm Regards,
The Toys R Us Team.
Many thanks for brining this to our attention.
I sincerely do apologize for the recent encounter that took place at Toys r us Tokai.
kindly note that this type of customer service and Behavior will not be tolerated with the company.
with regard to the Pricing of the item I will have to get the Area manager to look into this and investigate this matter and once he addressed the store and has feedback he will surely revert Asap.
Warm Regards,
The Toys R Us Team.
