WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!

You guys do not deserve ANY stars, but this is the only way I can write my review.

Today I went to Toys R Us at Mall of Africa to exchange a PAW PATROL WATER GUN that was bought for my son as a gift... the product was missing a lid from purchase, as his aunt who purchased only realized it when she got home that it was incomplete.

I go to the branch in Mall of Africa to exchange it, and got 0 assistance, but more attitude than anything else... all I wanted to do was exchange the product that THEY sold to their customer incomplete, but now you can't even help me with this?

It is ALWAYS so easy for TOYS R US to turn away their customers when it comes to a customers concern, because they have NO customer service at all! I get told that they cannot and will not assist us without a receipt, yet I told them it was a gift!!!! the box is still sealed, nothing was taken out?? yet you can't help me? why is that toys r us?? why is it that your staff members are ALWAYS so eager to turn away your customers and gift attitude?? and tell me it is what it is??

I want this sorted out ASAP! As it is not my fault you SOLD an incomplete product to your customer