AS
Andrea S

1 reviews | Active since Aug 2016

19 Aug 2016, 07:50

WIZEKIDS TABLET NOT WIZE BUY

<p>I bought a wize kids tablet from Toys are us on the 18 December 2015 and the tablet was monitored by the me and gave it to my daughter 2 hours a day and I personally put it on charge everyday, in June I took the tablet of charge and it would switch on I took it back to ToyRUs in July for them to send it in to SMD – Wize kids to fix it took them a month before they fetched the tablet it took a further 2 weeks before we had any response from them and yesterday I received a call from ToyRUs to say the tablet had water damage but it doesn’t even look like the tablet has been touched I have tried to contact them time after time to find out how there is water damage as the tablet and what the issues is, I have also emailed them without a response. I paid R1000 for the tablet and it only worked for 6 months and the after sales service was not good all I want it to know how there is water damage on it as it was never near any water, steam or any form of water.</p>

0
Replies (2)
Toys R Us
Toys R Us's reply19 Aug 2016, 09:41
Official

Please note you have addressed your review to the wrong company.

Kind regards,

Toys R Us
Toys R Us's reply19 Aug 2016, 10:14
Official

Hello Sydamy124 ,

Thank you so much for reaching out and sharing your concerns with us.

Kindly note that we will arrange for the store manager to make contact with you regarding the tablet.

Warm Regards,

The Toys R Us Team