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Natalie O'toole

1 reviews | Active since Jan 2017

25 Nov 2017, 13:20

Where is my order

I spent 2 hours ordering 5 things online on black friday I have received an invoice my money is out of my account but if I go online to check my order today says I have no orders placed. So I have been charged and invoiced but apparently haven't ordered anything

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Replies (3)
Toys R Us
Toys R Us's reply05 Dec 2017, 12:16
Official

Dear Natalie,

Thank you so much for reaching out to us.

We humbly do apologize for the inconvenience caused. Please can you let us know if your query has been addressed ?

Regards,

The Toys R Us Team.

NO
Natalie O'toole's update05 Dec 2017, 14:04
Reviewer Update
No I have not heard anything I have sent countless emails no response I have phoned. I eventually spoke to someone last Wednesday who said they have my order were just waiting for a doll that was coming that day then going to ship it still no delivery I phoned yesterday got told will phone me back still waiting........
Toys R Us
Toys R Us's reply06 Dec 2017, 09:22
Official

Dear Natalie ,

Thank you for the response.

Kindly be advised that we will follow up.

Regards.

The Toys R Us Team