What a rude manager and incorrect pricing - head office... where is my response??

We drove from Durban to Ballito to do our Christmas shopping at the Ballito branch ...

The floor staff were incredible! Thank you.

Budget met, we navigated to the tills with trolley, baby in Pram ...

Our bill came to R4500.. shocked we asked to review our slip... the foozball table advertised at R299 (marked down for R500) was actually R2999!

We were confused as this item was the only one of its kind in the floor .. with the sign on top ... we even asked a staff member if we could open the box to check the quality .... (we were denied this) but thought we would take a chance.

He took the sign off and carried the box to the till.

I asked for a supervisor to query the price discrepancies... in rudley announced that he was NOT a supervisor , but a MANAGER!

His aggression and attitude was completely unacceptable... shouting at us in front of customers, stating that it was the customers duties to compare bar codes .... in this case the last 3 digits of the 13 digit barcode were different.

If one had to load a trolley of goods, and compare each barcode on product, vs pricing ... a Christmas shop could possible take half a day.

We re entered the shop to take pictures for evidence and another customer called us aside having had the same issue! This time the product was advertised at R700.

I fail to understand how the MANAGER (who I just add, was sitting in his office ... shouted at me that this was “A VERY BUSY TIME”, was not on the floor assisting .... he did suddenly do this after the altercation. People s****s 101 and basic customer service is what this manager needs most.

I emailed Head office And to date have had no response... (almost one week later).