SM
Samantha M
1 reviews | Active since Jan 2014
28 Oct 2015, 13:44
Website running special and is currently down
I have recieved a mail from toys R us Online stating that today a special would be run on which you can pre-order a new release. Conveniently the website that you need to order from is down at the times specified that you are allowed to order.<br> we have contacted the care centre who advised that the website would be up in a few minutes and rudely hung up 40min has gone by. I have emailed customer service as well I would like to order Fallout4 and this is shocking of toys R us
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Toys R Us's replyOfficial
29 Oct 2015, 11:09Hello Samantha_irl,
Many thanks for the mail.
I humbly do apologize for the inconvenience that has occurred.
Kindly note that due to unforeseen technical issues that we did experienced yesterday , we were unable to run this promotion as desired however to the benefit of our loyal and valuable consumers including yourself we are going to be re running this promotion.
The date and time are still to be confirmed however all necessary marketing will be sent out and actioned notifying our consumers of this.
Warm Regards,
The Toys R Us Team
Many thanks for the mail.
I humbly do apologize for the inconvenience that has occurred.
Kindly note that due to unforeseen technical issues that we did experienced yesterday , we were unable to run this promotion as desired however to the benefit of our loyal and valuable consumers including yourself we are going to be re running this promotion.
The date and time are still to be confirmed however all necessary marketing will be sent out and actioned notifying our consumers of this.
Warm Regards,
The Toys R Us Team
Toys R Us's reply29 Oct 2015, 11:09
Official
Hello Samantha_irl,
Many thanks for the mail.
I humbly do apologize for the inconvenience that has occurred.
Kindly note that due to unforeseen technical issues that we did experienced yesterday , we were unable to run this promotion as desired however to the benefit of our loyal and valuable consumers including yourself we are going to be re running this promotion.
The date and time are still to be confirmed however all necessary marketing will be sent out and actioned notifying our consumers of this.
Warm Regards,
The Toys R Us Team
Many thanks for the mail.
I humbly do apologize for the inconvenience that has occurred.
Kindly note that due to unforeseen technical issues that we did experienced yesterday , we were unable to run this promotion as desired however to the benefit of our loyal and valuable consumers including yourself we are going to be re running this promotion.
The date and time are still to be confirmed however all necessary marketing will be sent out and actioned notifying our consumers of this.
Warm Regards,
The Toys R Us Team