1 reviews | Active since Dec 2017
Waste of time and bad customer service
the Canal walk branch totally sucks at customer service. we called from cape gate branch last night to exchange a faulty car seat. we were informed that they have 7 available. on arrival we were informed first that there is only 1 available but it is defective, then I was told the others were all in lay-buys. afterwards 2 managers informed me although it shows on the system it is defective stock. why were we informed when asked to check that they have 7 in stock. totally wasted my time and my petrol. will not be returning. train your staff to be more efficient when dealing with clients.
Dear Charlene ,
Many thanks for reaching out to us.
We must apologize for this experience, Kindly be advised that we will have your complaint escalated to the area manager whom will investigate and address the complaint.
Regards,
The Toys R Us Team
Dear Charlene ,
Many thanks for reaching out to us.
We must apologize for this experience, Kindly be advised that we will have your complaint escalated to the area manager whom will investigate and address the complaint.
Regards,
The Toys R Us Team