very very very bad customer service

on Monday 3 December 2018 I went to buy my kids christmas presents at the Canal Walk branch, but had a very very very bad experience from the manager regarding incorrect pricing on the self, and immediately after this incident I contacted the custormer care line, but till now no response or feedback from them. So to what happened, we went in the store looking for presents, so we found saw some Barbie Ken dolls and some Barbie dolls, for the price of R99, so both kids wanted one of each, so we took one of each for them(so they now very excited about this Barbie and Barbie Ken dolls they will be receiving for christmas), so we came to the teller to pay, and the Barbie doll scanned R99 but the Barbie Ken doll scanned R299, so I told the teller but this isn't the price on the self, so I went back and showed one of the staff where I found the item and what the price ,but the teller also came to the self and saw the dolls and the price, then she told me well the R99 price is incorrect and just next the R99 price is the R299 price which is the price for Ken dolls, so I asked her but why is the dolls not standing by the correct price, her answer, is well I must look at the barcodes not just at the price on the self, and that maybe a customer mixed up the dolls, and that is why the Ken dolls were standing by the incorrect price, so the first she called the supervisor, she couldn't help and immediately called the manager, so me the supervisor and the teller went to the self, and again the supervisor also said but i'm suppose to look at the barcodes, and that she is not going to give for the incorrect price, i still tried reasoning with her, because i wanted the item for the price that was on the self, but she just treated me like I'm trying to ***** the item, or something, i actually felt like a ********, and like I'm in the wrong for someone else's mistake, so i left the store with only the other items, but wanted to leave all the damn items, but couldn't bare the looks on my kids faces after already leaving the Barbie Ken dolls, and if that manager only apologized for the price being incorrect i would maybe considered buying the item, but, no custormer experience one how ever, no people s****s nothing