VERY UNHAPPY CLIENT

I bought a gift card for my grandchild, online (this is the first time that I made use of the online service) and received an order number via sms, but nothing else. I spend thousands of rands at Toys R Us every year on presents for my grandchildren and other children's presents. When we tried to buy products with the "gift card" at Toys R Us, three (3) days later, at the Vaal Mall in Vanderbijlpark, we were told that the order number is not enough, we needed a gift card number. I was suppose to receive this number via email, which I never did. I have made seven (7) phone calls today, including customer service, but to no avail. I still do not have a gift card number, no gift, and a very upset six year old with no birthday present.

I am one of Toys R Us's best clients, considering the thousands I spend every year, but I cannot get a simple gift card from them for which, by the way, I have already paid for days ago.

Toys R Us has just lost a valuable client!