very poor service

Good day Just want to raise my concerns about the black Friday situation . I am sure you got a lot of complains , but hey here is my piece of the puzzle. Her goes … You advertise black Friday and we can start doing the shopping on Thursday night from 9 , with great specials , and very excitement we go online add to our basket and boom , the site keep on giving a error . We tried from 9 pm to 4 am in the morning to place our order and pay .

Eventually at 4am Friday we manage to place an order , everything out of stock – how convenient for you store . and only the one thing still in stock . Well I paid an everything , Got a order number and they confirm that we will received a confirmations email. Nothing was received .

Then I send emails but no responses from you , I went on Facebook and check the comments of very disappointing customers, with exactly the same issues as me .

The thing that I discovered was some of the other customers called toys r us call centre and was advise even though the money was taken if a confirmations email was not received order was not received .

So when will we get our money back . This is very discussing from your store , for advertising specials then the server crash and then your money is taken for an order that is not confirmed .

I am so disappointed in your store and feel that it is very unfair for taking our money and not corresponding with us .