Very Poor Customer Service

My husband and I bought a Lamborghini (remote control) ride two weeks b4 Xmas, payed for it at Capegate store and collected it at Canal Walk as they had stock. Mr D (Donald) so called Manager from Cape gate store suggested we bring the car to him to assemble on the 23rd Dec, which we did and only to find that there was no remote inside the box and MP3. He did put the car together bt when we left the car was not was not charged and he asked us to come back the next day while they were looking for the remote, which we wanted for our son for Xmas we understood.

Went to collect the remote only to our surprise when we get home its not the correct one and it doesnt work or even connect to the car.

We could not give our child the car on Xmas day as we couldnt control it, so disappointing. On 27 went back to the store even before we could say anything Mr D got soooo Rude and told us to take the car to Canal Walk and did not even listen to us and raised his voice at us, left us without further explaining and told us to get refund. Not even once did he show remorse or apologise for non functioning product, he was soo arrogant and very unprofessional.

In conclusion I have made a decision to never shop at Toys R Us due to the bad and poor service