very poor customer service

i came here with very unpleasant experienced with Toys R Us. on the 7th December i placed an online order for playmat for my child and approx time for delivery was given 5 to 10 working days at cost of R65.00 delivery, after this period passed i emailed to the company to find out status of my order and company responded me that order is been ready for dispatched and team is working on it , i got sms on my phone that my order status has been changed its given to COURIER Company, after long wait no response from company i emailed them again and 18th december one of staff called me to say unfortunately there is no stock of my order so they will try to organise from mall of africa nd it will be delivered to me on friday 20th december or monday 22th december , so i am here today after **** promises and before i came here to seek for help i tried to call company on *** and one lady responded to my call and when i said i m calling regarding my online order she never asked anything she transferred my call some other ext and i waited 15 min there without any response and call automatically got cut, after that i tried more than 6 times and no body respond.. is that customer service??!! from 5 to 10 days delivery time its been 20 days, can you please atleast inform customer what is happening if you cant then just refund me R765.00

Thanks suhel patel ***