VAAL MALL, VANDERBIJLPARK TOYS R US_POOR CUSTOMER SERVICE

I recently (June 2021) bought a new Volkano Kids Smart Tablet (an amazing educational gadget) for my toddler at Toys R Us/ Babies R Us VAAL MALL, VANDERBIJLPARK. On 06th September 2021, it gave him some problems (not charging-slot problem, constantly switching on & off). Since the product carries a 1 year warranty (as stated in the Return Policy the store gave me, I went to the store on 08 September 2021 to find out how I can resolve this. I spoke to the Teller and told her of these challenges, she then called someone from the back office and then I waited for 5 minutes or so. A woman came out (I'm assuming she's the manager as she didn't greet nor introduce herself). She came out with a soar expression on her face and had an accusatory tone to her voice as she asked me what was wrong with the device. I was taken back a little bit because I didn't request a new device or a refund, I wanted to know if it can be fixed. She then told me that the device needed to be sent for repairs, which I agreed to. I didn't appreciate being treated like a ******* and a chance taker. I am not looking for a refund but I need the device to be in a working condition, that's all I wanted by going to the store. I paid for the device, it was not given to me for free. TREAT ME WITH RESPECT.