sP
sibongile P

1 reviews | Active since Feb 2012

21 Apr 2015, 19:19

unsatisfied

I wanted to purchase a Discovery Nania c****at on the 21st Apr 15<br> I went to Vaal mall, where I was told they're out of store and checked for me at other stores, Three Rivers had stock.<br> I drove from Vaal mall to Three Rivers mall.<br> When I got there Dephney assisted me, she told me if I don't have the vouchers she doesn't know how to assist.<br> She called assistant manager, when the manager came Dephney suddenly knew that they can't assist me. She didn't even give the manager a chance to speak, She just went on insinuating that what if I want to ***** the store, that made me feel cheap. <br> I then told her, I have the letter from Discovery, my I.D book and Discovery membership card, they can confirm all.<br> Still refused, told me to call Discovery.<br> I had to use my cellphone while in store to call Discovery in order to get assistance, phone kept cutting and I left the store.<br> I called the store to ask for the name of that lady, in order to lodge a complaim, gentleman on the phone refused to provide the name, instead he took my number. After I left store, that's only then they seek further assistance just because I wanted to lodge a complain.<br> I'm a very dissapointed customer

0
Replies (1)
Toys R Us
Toys R Us's reply22 Apr 2015, 10:04
Official
Hello sibonpot,

Thank you so much for bringing this to our attention, i do apologize for the manner in which you where addressed by the sales assistant as i do believe that this situation could of been dealt with in a much more dignified manner. i will surely escalate this onto our area manager whom will be contacting you shortly as well.

warm Regards,

The Toys R Us Team.