Unreliable, unprofessional Click and Collect Service

Really unhappy with your Click and Collect service at your Menlyn branch. I placed an order on the evening of the 3rd of September and the payment went off my Mobicred account immediately, yet I received no correspondence from ToysRUs. Although I wanted to collect the weekend, I left it as I thought perhaps I did something wrong. I called the branch on Monday the 6th of September to query the order. The lady I spoke to said that I did nothing wrong, their system had been down, but she had received my order and I could collect that day. I told her I couldn't come in until Thursday because of work and she said that was fine. I received an email shortly after saying my order was being processed. When going to the branch on Thursday afternoon I was expecting my order to be ready and waiting for me. Instead I was told that two of the main items that I actually wanted weren't available. Also one item was picked up off the floor which had been lying there even before I got there. In the span of a week no one could contact me and tell me that those items weren't available even though it said specifically on your website that the Menlyn store had stock. My nieces birthday party was the next morning and I was left with no time to get her something decent and was only left to give her the smaller gifts that were meant to just bulk up the main gifts. I had to quickly choose something I didn't really want to make up the present. As a service I had expected to be a convenience turned out to be a real let down and an embarrassment when giving the gifts as it looked like I didn't give them much thought. Really disappointing and unprofessional, unreliable service. And to top it all off, today, almost a week later, I receive an email saying my order is ready to collect. Looks like someone doesn't know what is going on or your system is flawed.