RN
Rishaan N

1 reviews | Active since Aug 2011

04 Apr 2015, 13:20

unprofessional and useless

Pricing on a pram item was marked for R1499 in an excitment I decided to purchase it. To my surprise it scanned R1999. The manageress was called , Francina who said there is nothing she can do. She was rude to me and was going on about bar codes(which has nothing to do with me) she then walked away and didn't return until I sent someone to call her. She came back and insisted there is nothing she can do. This is unprofessional and pathetic service from a place I once liked. Does the consumer act not apply to us anymore? (Price you see is the price you pay) Toys r us is pathetic!!!!!!

0
Replies (1)
Toys R Us
Toys R Us's reply07 Apr 2015, 08:59
Official
Hello rishgp,

Many thanks for bringing this to our attention, i do apologize for the inconvenience caused and the manner in which you have been addressed, i have escalated this matter to the area manger whom will be contacting you shortly.

Warm Regards,

The Toys R Us Team.