Unpleasant, unprofessional service yet to be resolved

Toys R Us canal walk Cape Town . Saturday 30th June I was at your store doing the usual browsing I bought things for my son and when I got to the till was advised on a Xbox promotion my husband was interested and we decided to purchase as this . We purchased the Xbox and paid via debit card . As we browsed around in canal walk we came across a better deal at 1 of the others store , we were advised that the Toy r us has a 30 day refund policy so we went back to the store when we got there we were advised by the manager or assistant manager that they have already cashed up and was not able to refund us our money and as we paid via debit card they cannot refund the amount onto the card which means we had to come back to the store the next day so that they could refund us . The next day we went back to the store and spoke to a manager who then advised us he was going to do a refund onto my card and that it would reflect within 24 hours I was given his number and another manager number to call if I have any problems . It has been more that 48 hours and no one felt the need to contact me . I decided that since I was given contact persons I would give them a call and ask for feedback regarding , to my surprise all of a sudden no answer . Eventually I get a hold one and them who then advises me that the money won’t be able to reflect in my account and that he should not have done that but I should go into the store where I will get the refund cashed back to me . For the third time I went back to the store now already being frustrated as I’m being sent from pillar to post . I spent a half hour in the store wanting for a manager who said he will be with me shortly the guy I then spoke to said he cannot do the refund as he won’t be able to send the request to the bank as the transaction first needs to be cancelled , and to his knowledge thus should not have been done in the first place he then advised me that he will sort this matter out for me tomorrow and be in contact with me regarding. I find this hole experience upsetting and very unprofessional , yes it was my fault for purchasing without browsing around but the store had a refund policy of 30 days and always was made empty promises by saying I would receive my refund in 24 hours which was never the case . I do hope this matter gets resolve because you guys have lost a loyal customer already due to bad service