LS
Lee S

1 reviews | Active since Oct 2016

13 Oct 2016, 08:01

********* service

<p>i made two purches at your store on 09/10/2016. the firt item i paid with my credit card and there was no problems , the second item i paid cash and the sales lady started to complain now there is something wrong with her slip printer. so i received no slip so that means there is no garantee on the item i bought. i phoned there headoffice on Monday 10/10/206 asking for a area manager`s cell phone number where they rep**** they cant give me there details but will get the area manager to phone me. after another three phone calls i have recieved no reaction from them. it feels like my money never went into the till and now i dont have a garentee on the item i bought from them. is the services so bad that when you asked for a area managers telephone number they cant provide that to you?</p>

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Replies (1)
Toys R Us
Toys R Us's reply13 Oct 2016, 08:39
Official

Hi Lee ,

Many thanks for reaching out and bringing this to our attention.

Kindly be advised that we are terribly sorry for the service received thus far.

Please note that we take this complaint very seriously and we will arrange for Area manager to contact you.

Warm Regards,

The Toys R Us Team