1 reviews | Active since Oct 2010
Treated like a ********
26th Apr 2015 , I saw a mat which was written R199 ,then i was excited took that and went to the till , when i arrived there , the lady who was assisting me told me that the item costs R399, and i told her that it was written 199.She then sent another guy who worked with them to go check the PRICE, THE GUY RETURNED WITH A PRICE TAG OF 199.<br> The cashier then called manager called Aida, when Aida got there she started ,making noise telling me that i want to purchase an item with the wrong price and that the customer must have put the item there by mistake , but i told her that there were more than one item there so there is no way the customer could have made a mistake, i insisted on getting the item at the price i saw it in , as its my right as a customer , she made noise and told me that i was trying to get an item at a lower price and they don't do that in that store.<br> i was really disrespected and she kept on speaking to her colleagues and telling them what i am trying to do wont happen ,and she was making noise , everyone in the store ended up looking at me.I felt disrespected , but more than anything treated like a ******** , like i was there to *****.i felt violated.
Many thanks for bringing this to our attention , i humbly do apologize for all of the inconvenience that has been caused and for the manner in which you have been addressed hence the experience at store level. kindly note that i will be escalating this on to the area manager for a further investigation and he will be contacting you shortly.
warm regards,
The Toys R Us Team
Many thanks for bringing this to our attention , i humbly do apologize for all of the inconvenience that has been caused and for the manner in which you have been addressed hence the experience at store level. kindly note that i will be escalating this on to the area manager for a further investigation and he will be contacting you shortly.
warm regards,
The Toys R Us Team
