Toysrus online poor service, no service.

I pre ordered a ps5 on the 15tth of November. It's now the 24th and I have not yet received it. They called once in this period to indicate it would be delayed till the 15th - 18th of December but still nothing. The worse thing is, and the reason for this poor review is how it is impossible to get hold of he online store by phone. I have spent hours on hold with them and never had the phon picked up once. I have sent them multiple emails asking for feedback with no response. I have even tried messaging them via Facebook, again nothing.

Not even the decency to send a brief update and apology for not getting it delivered before Christmas.

I would have been fine just getting proper updates, even if they were not what I wanted to hear. Communication is more important that a delay. If they had answered just one of my queries and indicated that I would not receive my order by Christmas I would have understood because the ps5 stock issue and delays is an issue for all, not just toysrus.

Worse still, called the cape gate branch and they too said it hard to get hold of them, their own sister company can't reach them.

If you order from them, know this, their system and platform work nicely but their communication is non existent.

Hears hoping I get delivery soon so that I can put this frustration behind me.