ToysRus is OUT!

On 12th November 2018 I bought a Microphone-Toy for my granddaughter which did not work! I am STILL waiting for their REPLY/replacement. All I get is a different "reference number" on each of my corresponding letter/email to them! Rudest and most unfriendly personnel a shop can wish for! Me, my friends (with similar experiences) will NEVER buy from a ToysRus a again!