Toys R Us Woodmead

Toys R Us Woodmead branch is really disappointing. We went to do our kids Christmas shopping there on the 22/12/2020. We bought two Nexx Remote Control cars for them and a few other gifts. Spent an amount of R1200 that day.

On Christmas day our kids open the gifts only to find out that one of the remote controls in programmed to move both vehicles at the same time, therefore making the other control dormant.

We decided to take them back today to find out if they can reprogram the remote or just exchange it for the something of the same value. They advised it cannot be Reprogrammed and also cannot make an exchange without proof of purchase. (I understood there policy there and then), but I admitted to misplacing the receipt as well. I had my bank statement to show that I made a purchase at their store on that day and also the cars had been marked at the security with a sticker.

My frustration is when the manager came and advised that they could not go back into the system and check for the purchase, which I think is a lot of BS. Even though I had my bank statement. We were not asking for our money back but rather an exchange for something that was still brand new and in it's original packaging. Why was this so hard to do. Where is the customer service there.

There were two other couples behind us who had gifts they needed to return due to one being bought damaged and the other a duplicate. The same manager refused to help them. What nonsense is this. I will never recommend Toys R Us to anyone, and will always remind people of the bad service not just I, but others recieved today. Very Pathetic.