Toys R Us ruined my son's birthday!!!

I purchased a go kart car from Toys R us Boksburg on the 28th of Feb as a gift for my sons birthday. the store assistance assured me that all the parts were inside the box and gift wrapped it for us. upon opening the gift yesterday we realized that the one of the front wheels was badly damaged. i returned this to the Ballito branch hoping they might exchange it for me as my son had already seen it. the store didnt have stock but told me they would give me a call should they get it from one of their other branches. <br> <br> the store didnt get back to me so I decided to phone in and check on the progress, that's when I was told that they've managed to source stock for me from Fourways but the car will take 2 weeks to arrive? when I explain to the store manager Jeffy and Fareeza that i'm not prepared to wait that long i get offered a refund instead as they will not have the item couriered to me or the store sooner. They also hinted that I will need to pay for shipping costs if I cant wait. <br> How are you trying to run a serious business if you cannot care for your customers? offering me a refund really shows that you don't give a damn about your business and my money. I NEED THIS SORTED <br> <br> <br>