Toys R Us - Online Store

I ordered an item via the Online Store in mid March. I first had confirmation that delivery would take place before lockdown. I then had a telephone call followed by an email from Priya Govender that delivery could not be completed before lockdown. I accepted this & was then again contacted early in May by Karen to ask if I had received my order!? I confirmed that I had not. Karen then undertook to follow up & confirm status. That is the last I have heard from them. I have sent numerous emails, tried calling but to no avail. I understand that the current business environment is abnormal, however the damage they are doing to their brand! They actually should have just remained closed because they are unable to run & manage an on-line store.