TOYS R US - NO CUSTOMER SERVICE FROM COMPLAINTS DEPARTMENT

We had a complaint regarding a product, returned it to the store. staff at the store were helpful. The Problem began when they called customer complaints - the Lady Bianca was extremely rude and when my wife and i even advised that we would want to speak to her superior, she stated that we are already at the highest level dealing with her. we advised we will take the matter to social media - she advised that we are welcome to do so as her stance will not change. I later called and spoke to a lady Named Preeya ( Or Premi), now this is classic. i asked to speak to her supervisor, she said that she has a superior. i asked to speak to that person she said that i cannot as she or her colleagues communicate with the superior. She further went on to state that if i am not satisfied i can take this the legal route. I called the Head office to inquire on whom i can take my complaint, when i mentioned the nature of my complaint - the receptionist refused to direct my call to any department. i asked to speak to Human Capital, yet again i was shot.

so In my conclusion, there are 3 ladies who control all of South Africa( Not My words) and what they say goes. they have no superiors and are untouchable. Not even the directors or owners can touch them, they answer to no one.

Remember, without the the clients - you have no Business. On a good note - I spoke to the Area Manager who resolved my complaint in 5 mins.

My complaint is no longer about a product but it is an HR problems, we were not treated with respect. But unfortunately toys R Us are only concerned about the product and not about the service offered to clients.

Consider your next purchase carefully - we don't only pay for the item but also the backup service and customer experience.