Toys R us ****mers!

I bought a ride on car for my son in March 2023, which came with a 6 month guarantee, from the Toys R Us branch at The Pavilion Westville. After 1 or 2 months of using it, it started to give issues. 1. I would fully charge it and the battery wouldnt even last for 15 minutes. 2. The speakers kept making a grinding noise.

I proceeded to take it back to the branch within the guarantee period, which they then promised they would fix it. They then gave us a call saying it was fixed, we went picked it up, brought it home and it still gave the same issue.

We took it through again, Nicolin the manager again promised to fix it and again we were given a call that its fixed, we go through and test it at the store, and its giving the same issue. I am now fed up as it has gone out of the guarantee period due to it being sitting at Toys r us being repaired. Nicolin and his staff are busy doing trial and error on my childs car in a room at the back of the store! this is outrageous! why was it not sent to the Supplier? I thought it was being sent to the Supplier only to find out they were trying to fix it themselves in the store! It supposed to be sent to the Supplier or replaced! now my child has gone almost a year without his car! Such ****mers!