Toys R Us is ******** people with lower prices on the shelves but pay more at the till

Good day

I would like to put in a complaint as I am really disappointed in the Toys R Us store in Canal Walk Cape Town.

We went there on Thursday 1/10/2020 to buy my son a walking assistant. There were 2 different types to choose from, one from R699 and one from R499.

We chose the One of R499 and at the till it was R899. We mentioned to the cashier that this is not the price on the shelf, and She brought us the price on the shelf which was R499.

She then saw that the barcode differs from the item to the price it was marked. She then called what I think is the manager who indicated the price on the shelf was detachable and I asked is she try to say I switch them? She then said that we should pay R899 because the barcodes differ. I was also made attent that there is a notice on some of the shelves in the shop that you as the customer should compare the price and barcode of each item you buy from the store, to make sure it is correct and to avoid disappointment. This is the first shop that I ever saw that you as the customer should check everything you buy….that is just ridiculous. According to the CPA, the client is supposed to pay the price as marked on the shelf, but they refused. The lady got agitated and became irritable with me.

After they confirmed that I should pay the more expensive price, I left EVERYTHING I intended to buy and left the shop….never to return again.

I find this really disappointing and will not recommend any of my friends to support Toys R Us again.

Kind regards

V Titu