Toys R Us Garden Route Mall Pathetic

I am extremely disappointed with my experience at Toys R Us in Garden Route Mall. My son, who prefers outdoor activities over gaming, sold his PlayStation 3 to buy a remote-control car. We chose Toys R Us, thinking we'd get a quality product, but we were sorely mistaken.

We purchased a car for R899, only to find the remote was faulty, and the car lasted barely 10 minutes. After returning it, we exchanged it for a different model, hoping for better luck. However, upon getting home, we discovered that the new car didn’t work at all.

This is completely unacceptable. A child sells his PlayStation to buy something meant to bring him happiness, only to be let down twice in a row. I am fed up with the constant "sorry" and the request to come back for yet another exchange. Why should I have to drive back to the mall for a third time? Toys R Us needs to improve its quality control and stop selling faulty products to customers. This whole experience has been frustrating and disappointing beyond words.