MK
Mlondi K

1 reviews | Active since May 2016

24 Feb 2017, 14:09

Toys R Us - Galleria and Pavillion

<p>I must say, as a customers we always expect good customer service, because, its an important factor that drives sales in stores, </p> <p> I have to however say that I have had experience with 2 of your associates one in Toys R Us Galleria - Rita was her name and again another one yesterday named Sizwe, </p> <p>The service they gave was beyond excellent , it was 1st class customer service, i was so impressed, </p> <p>I am expecting a baby and have started lookig around, and first time i went to galleria ( About 3 weeks ago) and Rita, took me through the whole of baby section, from Camp Cots , to Prams, to feeding etc( Which i didnt ask ) but she took the initiative to educate me on all baby items that i need for my new born , and i was so impressed.</p> <p> </p> <p>Than yesetrday i was at pavillion and decided to go there, as i know that its a bigger store maybe it has stuff that Galleria didnt, and this gentleman Sizwe also did the same thing , I was very blown away, because these associates are from 2 different stores, but the service was consitent </p> <p>So Good one Toys R Us, I have decided that my wife and will shop all our baby hards with you guys </p> <p> </p> <p>Sizwe and Rita Good one guys </p>

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Replies (1)
Toys R Us
Toys R Us's reply27 Feb 2017, 11:27
Official

Hello Mlondi,

Thank you very much for bringing this compliment to our attention.

Kindly be advised that we will be escalating this compliment further onto the area manager so that the staff receive all the recognition that they do deserve.

Warm Regards,

The Toys R Us Team.