Toys R Us Fourways mall is ***********

Good day On the 23rd December my daughters table stopped charging it was literally new as I Bought it on the 14 December 2023 for my daughters birthday from toys r us in fourways mall. An employee named Diputso told us that the tablet has to be sent to repairs for 21 days. I honestly didn’t understand that because the tablet was purchased a few days ago. Diputso then assured us that she would keep us updated constantly and that we would have the tablet within 21 days. My daughter cried when we left the tablet and I to purchase another gift so that she would stop crying. We received a call from the store a week after we had dropped it off telling us that the tablet still hasn’t been sent to repairs. I was so upset at that because at home my daughter keeps nagging me. But then I was told 21 days so I waited. I waited to much that 30 days past without a single call or sms or email as per Diputsos promise to us. So I decided to go to the store on 25th January 2024. We met Diputso and she had more excuses telling us the tablet came back but without the headphones. So she sent the tablet back to repairs. I have never seen such incompetence from both the store and its employees the manager called Mbali is even more useless. I told her give me another table's or my money back due to so much time has passed and I have run out of excuses to tell my little girl. I have been shopping from toys r us from the time my daughter was born in 2015. Even my daughters prem and two car seats were purchased from toys r us I had never though experience such incompetence. That manager Mbali needs serious training as she over-talk me when I’m speaking and she’s very aggressive. What kind of Manager is that…with no skill or power to handle their own lack of delivery and customer service. Diputso had the audacity to tell me that she will handle this issue when she returns from her leave. I want nothing to do with toys r us in fourways. I will never visit that store again. All I want is my money back so I can go to another store where my purchase will be appreciated.