MM
Monique M
1 reviews | Active since Apr 2015
18 Mar 2016, 10:52
TOYS R US DISGUSTING CUSTOMER SERVICE!!
Following my complaint last week I am STILL WAITING on someone to call me. The way that TOYS R US handles complaints is leaving a really bad taste in my mouth. You say you couldn't get hold of me, funny though as I see no missed calls AT ALL!!!! I expect someone to call me no later by today thank you!!
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Toys R Us's replyOfficial
18 Mar 2016, 11:07Hello MoniqueMMatthews,
Many thanks for reaching out once again,
The attempts of contacting telephonically was on the 11 March 2016 at 9:28 am of which the call went onto Voicemail and we are not sure of whether it went through to voicemail lite or not however the duration of the call was at 0:31 seconds.
We do apologize for the service that you have received thus far and we will be in contact no later then today.
Warm Regards,
The Toys R Us Team
Many thanks for reaching out once again,
The attempts of contacting telephonically was on the 11 March 2016 at 9:28 am of which the call went onto Voicemail and we are not sure of whether it went through to voicemail lite or not however the duration of the call was at 0:31 seconds.
We do apologize for the service that you have received thus far and we will be in contact no later then today.
Warm Regards,
The Toys R Us Team
Toys R Us's reply18 Mar 2016, 11:07
Official
Hello MoniqueMMatthews,
Many thanks for reaching out once again,
The attempts of contacting telephonically was on the 11 March 2016 at 9:28 am of which the call went onto Voicemail and we are not sure of whether it went through to voicemail lite or not however the duration of the call was at 0:31 seconds.
We do apologize for the service that you have received thus far and we will be in contact no later then today.
Warm Regards,
The Toys R Us Team
Many thanks for reaching out once again,
The attempts of contacting telephonically was on the 11 March 2016 at 9:28 am of which the call went onto Voicemail and we are not sure of whether it went through to voicemail lite or not however the duration of the call was at 0:31 seconds.
We do apologize for the service that you have received thus far and we will be in contact no later then today.
Warm Regards,
The Toys R Us Team