TOYS R US clueless about CUSTOMER SERVICE

Boxing day, 2021, 11am, Toys R Us......Canal Walk. My daughter got two Toys R Us vouchers which is the worst way to waste a grand. Sales assistant with dreads complains he's been working all day......it's just after 11.30am.......our daughter wants Bluetooth headphones, a barbie, a book and some barbie outfit. We ask if the headphones, which the Toys R Us website defaults to a lie.....OUT OF STOCK!!!! We enquire whether it's available in pink........the sales assistant says I must Google to see........***!!!!! Leave all the items we intended to purchase and leave empty-handed. Drive to Toys R Us Tygervalley...........staff are complaining amongst each other........"can't people stay at home" Another lady asks manager where returns queue is......he says "the entire queue is for returns" but isn't actually. Manager doesn't want to look up an SKU code for me so I can phone Cape Gate and DO HIS JOB FOR HIM. TOYS R US........consider shutting your doors because your customer service is MEGA ****PY