Toys r us cape gate service

Good day. Im highly dissapointed in your cape gate store. I called this morning at 10:47 and asked if they had the paw patrol multi bin organiser the lady said yes they have in stock (saw in a booklet at cape gate toys r us on Monday) that is where i saw the organiser. Get to the store and lady says they dont have stock. I ask her to see who will have stock and comes back that tyger valley has 6 and table bay has 3. (I show her what i want out the babies r us booklet) sends me to tyger valley to get there and sorry the special starts on friday. Lady at cape gate doesnt say anything to me about it only starting on friday. I drove all the way to tyger valley for NOTHING!!!! To have a argument with staff at tyger valley and now im furious with the service. She calls cape gate and speaks to a manager Vanessa then puts me on the phone with Vanessa. Explain my story to her and she tell me her staff are trained and wouldnt do this i asked her if she is calling me a **** she says no, then no one at that store spoke to me(so i thumb sucked my info and i am a ****) i even bought two bottles from the store. eventually after the well we cant help you she find the lady that infact did speak to me and puts her on phone with me. (For what, what is it they would like her to say?) Im highly dissapointed for my waste of time me been told im a **** a few times and then walking out with nothing and told to come back friday. If staff were trained she would have said to me this promo only starts friday and not let me go all the way to tyger valley. You are a manager sort the issue out dont send your staff to fight your battles.