Toys R Us Baywest: Helpful, Understanding Service.

I received a toys r us gift for my child, an electronic toy that turned out to be defective. Obviously, being a gift, I did not have the receipt and it was awkward to ask the person for it, because they would feel bad about giving us the defective gift. Most customers are not in the habit of asking for a Gift Receipt when buying a gift. I contacted Toys r Us, Baywest and was met with friendly, understanding service from both the cashier and manager. They contacted the manufacturer and allowed me to do an exchange that was quick and easy. They tested the item in front of me to make sure it was in order. They understood that sometimes consumers need stores to have some flexibility when it comes to purchases that are gifts. Good service is hard to come by and deserves to be complimented. I will shop at this store anytime due to their understanding service.