Toys r ****s.

Good day.

My order received delays due to your stock issue which was addressed only once I enquired why it is taking so long (I ordered on 9th Dec). Thereafter I had to rectify this issue for you guys by picking substitutes which I did not even want but to get things going I made a plan.

Hereafter delivery was promised on Monday, nope got rescheduled. Tuesday, nope got rescheduled for 6pm. Wednesday, promised delivery after 12 ,rescheduled for after 4 and now rescheduled for after 5. And to date no deliver. I ordered well before your cut off of 15th December and I am sitting 4 days prior christmas with 0 presents in hand. I have all this in writing and you have all recordings of my calls made to your head office and customer service team. What more must a mother do? What must I do with empty promises after empty promises? What is the solution here as Avinash Maharaj from aramex in connection with toys r us head office seems to enjoy lying to me to get me off his back. What must I do.Must I turn an ombudsman with jurisdiction; an alternative dispute resolution agent; the National Consumer commission the National Consumer Tribunal; a Consumer Court, Small Claims Court or another court of law with jurisdiction What should one do?no one is taking me seriously or actually keeping their promise and assisting me? It's 4 days prior christmas eve for goodness sake ?how does this help me ?what must I do as I am clueless at this point and feel hopeless and honestly this has sucked every single bit of christmas spirit out of me. I have a proper paper trail of these continous lies which at this point seems to get me off his back until he isn't available for the day. I can guarantee his kids have their presents sorted and delivered and that's why it is not a big deal right ? It doesn't directly affect anyone besides me and my kids.what must I do!!!!!