Toys for Christmas not received - such bad online service

I placed an order on the 07/12 to ensure delivery before Christmas. I called to follow up on the order on the 19/12 - delivery was expected within 4 - 7 working days therefore should of received delivery on the 20/12. I was told to wait and see if the parcel would arrived on the 20/12 as indicated. I recieved a missed call from Toys R Us morning of the 20/12, when call was returned no answer. No parcel arrived as expected on the 20/12 - you cannot contact them over the weekend as head office is closed so i waited until Monday. I called on Monday 24/12 waiting in great anticipation for my delivey of christmas presents. I spoke to Bianca... who was somewhat abrupt on the phone, told me she was trying to contact the courier to assess where the parcel was. I told her that i had already tracked the parcel and it was still at the depot and would not be delivered before Christmas (the very next day - more so as i was in a remote area). She then went on to inform me that they had tried to contact me to tell me about a stock issue - for goodness sake dont phone me on the morning of the 20/12 when delivery is expected rather phone on the 07/12 when the order was placed. Long story short i am still waiting on this delivery (31/12) Very dissapointed with your lack of business ethics - it is embarrassing to say the least! Toys for Christmas not received & work on your customer service!

Carla Birch